OPERATIONS MANAGER- GP Out of Hours Service – Dublin


The service, supported by local GPs, will provide urgent care for their patients in South East Dublin and North Wicklow. The service will operate from 6 PM through 8 AM Monday to Friday, and 24 hours Saturday, Sunday and all bank and public holidays.
The role


·     Provide wide managerial support, overseeing day-to-day operations related to clinical sites, the call centre, administration, training, IT/telecommunications services, transport and logistics.

·     Working with the Chief Executive, deal with third party enquiries, liaise with health bodies, and help build a highly responsive team

·     Ensure that clinical and administration systems/ procedures are effective, up-to-date and efficient; health and safety policies are fit for purpose; proper work practices are adhered to

·     Monitor performance and see that any necessary changes are rapidly implemented


The person


·     An excellent record of supervising staff in a dynamic, customer service-type operation coupled with proven motivational and people management skills

·     A third level qualification, preferably in business or an IT related discipline

·     Some knowledge of call centre operations and related IT/telecommunication systems

·     An able communicator, with the presence and credibility to lead and influence

·     Trusted, of integrity, committed to the highest standards of performance, quality and safety

·     Willing to work to flexible schedules incorporating ‘on call’ hours


Candidates must have the right balance of business acumen, technical skills, and leadership ability for this demanding, challenging position.

To apply for this position please complete the form below and upload you CV