Hard of hearing

DDoc Improved Access for the deaf patient population in the DDoc region out of hours

 Registration Process

  1. Pre-registration form completed by the patient and posted to Mary Burke, Caredoc. Address on bottom of form.
  2. Patient profile created on DDoc Adastra system.
  3. Patient contacted via text on receipt of registration form and text access number given to patient

Text number only given to deaf/hard of hearing person`s service is not for use by hearing people.

Using the text Service out of hours

Patient is ill with an illness that cannot wait until their GP practice opens the next working day.

  1. From their mobile phone the patient sends a short text message containing their name, the illness that concerns them, and if they are able to travel to the health centre.
  2. This text message is sent by the patient to the designated Ddoc text number and is received by the triage nurse on a computer in the call assessment centre.
  3. The nurse replies to the text instructing the patient of the time and location of the consultation.
  4. The triage nurse then informs the staff in the selected treatment centre of the expected arrival of a patient with speech/ hearing difficulties.